1) buy laptop
2) delete windows
3) 9 months later, keyboard gGooes ffffaullltttyyyy.....
4) laptop gets picked up, 1 week later, i phone, it returns unfixed.
5) decide i wont fix it, because its still under warranty, though its only a hour long job. on a good day.
6) laptop gets picked up again, a week passes, phoned, they cant find it, returns unfixed, day after.
7) hospital, (nothing to do with PC World)
8) I'm back home, keyboard still needs hospital though, and so the laptop gets picked up, 1 week glides by, i phone, try next week.
9) I phoned Tech Guys (OK,stop laughing) & was told its going to be written off. phone next week, of course. do you see a pattern emerging ?
10) phoned next week, told it WAS written off, expect voucher in post, asked for written confirmation, told no. smelled a rat.
11) waited for vouchers (week) got 12 month guarantee reminder came though.
12) phoned, asked where vouchers were, told 'we don't do vouchers' i slammed the phone down this time.
13) rang trading standards sought legal advice. took advice.
14) got angrier, composed letter to manager of store. 12 month warranty ran out. letter said i could continue quality care, they wanted £7 a month.
15) phoned, told it was waiting to be assessed for write off, try next week.
16) got angrier
17) phoned, told it had new motherboard, cpu, fan, keyboard & case ordered. phone cut off. got angry again.
18) phoned 1 hour later, told its not written off, bring to it into store, said 'i cant, you have it' spoke to manager,
he told me, quote ref number, ask for him in person, when laptop returns.
he told me, quote ref number, ask for him in person, when laptop returns.
19) wished i hadn't quit smoking
20) day after, laptop returns, working beautifully, thoroughly inspect & soak-test, lovely. remove Windows.
20) phoned store before i actually go for replacement, to confirm this is not a total waste of time. speak to manager, different manager.
22) was told 'cant replace it' as previous (?) manager thought it was only weeks old. got angrier.
23) found out it was a total waste of time.
24) forgot all about PC World. decide to keep my fixed, as new, nice, laptop.
25) played radio for days, went for walks in the park, Curry, Beer..
26) yesterday morning rudely awoken by pleasant woman phoning from Curry's saying it was OK to take my laptop in and get a new replacement
27) went back to sleep.
I know what you're maybe thinking, i should have took them up on the eventual offer, but somehow i just figured things may get complicated.. every time i phoned i was told a different story, or even totally conflicting tales, on several occasions, i was promised different outcomes, directed through to dead lines, hung on, cut off, re directed, and re repeated, redialled and just not listened to, or taken seriously. the people on the phone were varying from abrupt (Tech Guys) Mercom, to polite, happy, beautiful people at customer service, for the most part. You cannot get a local number for your local store, you have to use the national one, where you have the option of reporting your washing machine's latest new troubles, or a stack overflow or in Windows. i think they need, after doing some research, to er, give a shit.
the call centre folks are mainly just happy to have a job in the first place, and it seems Mercom are at the screwdriver end, severely underpaid, under skilled, overbooked and unmotivated and i don't like their attitudes, some of them. Anyhow, i feel a rant coming on..
The disdain towards the public, of huge, faceless shit-shifting, money grabbing companies like the (way up-the-ladder) owners of PC World, Curry's, et al are deplorable, and smack of the same kind of master-slave the Governments have of the public too. we let it happen, we just sit and take it, and as long as you're more interested in what colour Paris Hilton dyed her pussy this morning, you deserve it.. But its time to NOT put up with it,
my mistake was to deal with them, many people come out ok, some tug their forelock and don their caps to their richer powerful corporate masters,
dont let them do it.
Their attitude typifies the way the public, the great unwashed, are being used and abused more and more by, well, other agencies lets just say.
the call centre folks are mainly just happy to have a job in the first place, and it seems Mercom are at the screwdriver end, severely underpaid, under skilled, overbooked and unmotivated and i don't like their attitudes, some of them. Anyhow, i feel a rant coming on..
The disdain towards the public, of huge, faceless shit-shifting, money grabbing companies like the (way up-the-ladder) owners of PC World, Curry's, et al are deplorable, and smack of the same kind of master-slave the Governments have of the public too. we let it happen, we just sit and take it, and as long as you're more interested in what colour Paris Hilton dyed her pussy this morning, you deserve it.. But its time to NOT put up with it,
my mistake was to deal with them, many people come out ok, some tug their forelock and don their caps to their richer powerful corporate masters,
dont let them do it.
Their attitude typifies the way the public, the great unwashed, are being used and abused more and more by, well, other agencies lets just say.
WAKE UP NOW,
rant ends
NNNN
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